The mobile internet pack is rapidly expiring after the minimum period of seven days. The new complaints against the operators are customers. Last year, more than 10,000 complaints including cold drops were submitted to the Bangladesh Telecommunication Regulatory Commission (BTRC).
Grameenphone, Robi, Banglalink and Teletalk four mobile operators in the country have more than 19 crore subscribers. And internet subscribers are over 11 crores. However, there are many customer complaints against the operators.
To reduce consumer confusion, the government stopped the three-day internet pack in October last year. The minimum period kept is seven days. After this new complaint, data pack is expiring fast even though it is valid.
Although most of these allegations are not true, the association of mobile phone operators, Amtob, claims.
Amtob General Secretary Mohammad Zulfikar claimed that cold drops have been reduced. Operators are constantly working to improve the quality of service. Many customer complaints are not true.
Meanwhile, BTRC chairman Mohiuddin Ahmed said, last year BTRC received 10 thousand 457 complaints, including mobile internet termination, low speed and lack of network, of which 78 percent were resolved.
Analysts constantly monitor whether decisions are being implemented correctly to increase customer confidence.
Last year, 3 thousand 170 complaints were filed against Grameenphone, 3 thousand 847 against Robi, 1 thousand 291 against Banglalink and 2 thousand 149 against Teletalk.